A Nigerian man, David Ogebe has revealed what truly transpired between Comfort Emmanson and Ibom Air officials.
Ogebe In a Tweet on Wednesday said he was on the same flight with Emmanson when the whole incident happened.
The man who apparently sat few meters from Ms. Comfort on the flight, said at no time did Ms Comfort refuse to turn off her phone. He said the hostess’s condescending comment to Ms Comfort after she said her phone was bad and could not be turned it off via the buttons, kickstarted the whole incident. He further stated that the hostess asked Ms Comfort to switch off the phone via the settings but she told the hostess that she doesn’t know how to read and pleaded with her to help her switch it off. However, the hostess refused saying “Please I don’t have time for your nonsense. Better switch off that phone immediately.”
He said he and other passengers were taken aback by the humiliating comment the hostess made to Ms Comfort so they asked the passenger seated right next to Ms Comfort to help her switch off the phone, which he later did.
He said things took a different turn when Ms comfort confronted the hostess about the manner at which she was spoken to, with hostess the vowing to deal with her for challenging her.
His account reads
‘’An Eye Witness Account – Ibom Air Flight No. QI 513 from Uyo To Lagos on Sunday 10 August 2025.
So, I was on the now infamous Ibom Air flight from Uyo to Lagos on 10 August 20225 at 1:20pm. I sat on seat 14B, the aisle seat on the left side of the emergency exit row of the Plane. Miss. Emmanson sat across the aisle immediately to my right on the corresponding emergency exit row aisle seat (that should be seat 14C or D depending on how the seats were numbered). Considering it was a small aircraft, it could be said that we sat about two feet apart, so I was privy, first hand, to all that transpired prior to take off, and upon landing until I exited the plane before the entire drama began. I will detail hereunder what transpired, suffice to say, at no time did Miss. Emmanson refuse to switch off her phone for take off.
Z
It is important to state that prior to meeting Miss. Emmansonon the aircraft by pure happenstance, I had never met her before. She is a complete stranger to me. In the same vein I have never met any of the Ibom Air hostesses before Friday, to the best of my knowledge, and I am only speaking out now out of a moral duty and civic responsibility to speak the truthso that everyone, whether highly placed or not, highly connected or not, can be treated fairly and justly in all circumstances.
I must also state immediately that I do not condone or endorse the acts of violence and disorderliness exhibited by Miss.Emmanson as seen in various videos circulating in the media space. It is not justified.
Unjustified Humiliation and Provocation By Ibom Air Hostess
There were only two air hostesses on the plane which I presume to be as a result of the size of the plane. One of the hostesses approached us and gave us the regular briefing for passengers sitting on the emergency exit. This hostess was exceptionally kind, polite and amiable. I will refer to her henceforth as hostess 1. After the briefing she asked Miss.Emmanson politely twice to switch off her phone. I noticed thereafter that Miss. Emmanson was fiddling with her phone with some uncertainty.
After hostess 1 left to continue her duties, hostess 2 came with an almighty huff and told Miss. Emmanson to switch off her phone with a very high voice. Miss. Emmanson in a low voice tried to explain to hostess 2 that the buttons on her phone for switch off were not working so she did not know how to switch off the phone. Hostess 2 rebuffed her and kept insisting that she switches off the phone. Hostess 2 then told her that the phone she was holding was an iPhone which did not require buttons to switch off. The lady now asked the hostess to assist her switch off the phone and hostess 2 replied “I am not touching your phone”. Hostess 2 now told her to go to settings and from there click on general. The lady now responded in an even lower voice saying “please I cannot read and don’t know what you said I should do. Can you just help me?” Hostess 2 now retorted “Please I don’t have time for your nonsense. Better switch off that phone immediately”.
The gentleman sitting to my left in seat 14A and I were flabbergasted when we heard this and could not believe that an air hostess could speak so condescendingly and unnecessarily humiliate a passenger, perhaps because she was a single female. We then intervened and asked the gentleman sitting next to the lady by the window of her row to assist her. He collected the phone and was assisting her. Miss. Emmanson then started asking hostess 2 if there was anything wrong with being unable to read and why she had to humiliate her like that to the whole public. Hostess 2 now told Miss. Emmanson to keep quiet or else she would deal with her. At this point Miss. Emmanson started cursing and told her she could do nothing to her. Hostess 2 then said “ok, you will see” then she left in a puff and proceeded to the cockpit and never came back.
Some passengers sitting afar who did not know what truly transpired were shouting for Miss. Emmanson to switch offher phone. However, the passenger in seat 14A and I rose up stoutly and defended her and when they heard our explanations they all calmed down and the flight took off.
Airborne
Throughout the flight Miss. Emmason was upset and simmering. She kept on discussing the situation with the gentleman on her right till the plane landed. She was obviously quite annoyed. I also noticed that Hostess 2 kept peeping at our row throughout the flight. She stayed upfront in the plane most of the time if I recollect correctly.
Hostess 1 on the other hand was completely oblivious of the raging storm (at least I thought so) and was kind, polite and professional throughout. Hostess 1 gave extra water to Miss. Emmanson when she asked for it in-flight and also helped her with bringing out and returning her food tray when snacks were served and also as we were approaching landing. Hostess 1 also helped put away some of Miss. Emmansonthings in the cabin above before landing.
Disembarkation
Once the plane landed, the gentleman in seat 14A and I joked that we had better get out quickly before a war breaks out. We both expressed hope that nothing happened as we disembarked. Disembarkation was being done row by row and just before it got to our turn, Miss. Emmanson exited her seat to the back of the plane and I presumed she went to the toilet. We happily disembarked and I forgot all about the spat in the plane until I started seeing all the videos and statements flying unabatedly. I hope the other gentlemen who witnessed this unfortunate incident on row 14 along with me will speak up and corroborate all I have said, which is the truth. I am ready to stand by all I have said here and will be glad to stand as a witness if need be for Miss Emmanson.
Conclusion
1. Miss. Emmanson never at any time refused to switch off her phone for take-off.
2. Hostess 2 acted very poorly and inflamed a rather simple and small matter. And this is putting it mildly.
3. Hostess 1 was exceptional and if she were the one that handled the entire episode, this would not have happened.
4. Ibom Air needs to do better in training their staff to learn to be sensitive and empathetic where necessary.
5. Miss. Emmanson’s reactions, though founded on grave unwarranted humiliation and provocation, has no place in any sane society and should not be encouraged.”
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