The National Association of Telecommunications Subscribers has requested that the Nigerian Communications Commission extend the deadline scheduled for the disconnection of telephone lines not linked to National Identification Numbers beyond Friday, March 29, 2024.
The subscribers’ body argued that telco agents were failing to capture all necessary information needed for verification, just as it also cited difficulties in uploading the captured data on the National Identity Management Commission’s server.
The President of NATCOMS, Adeolu Ogunbanjo, said on Wednesday that the NCC needed to order telcos not to disconnect telephone lines, considering the ongoing difficulties faced by subscribers.
The telecom regulator had insisted that there would be no changes to the deadline for the next phase of disconnection.
The disconnection process was rolled out in stages, with the second phase scheduled for March 29, 2024, following the initial phase that occurred on February 28, 2024.
The third phase is slated to commence on April 15, 2024, as previously announced.
Earlier, the Director of Public Publicity at the NCC, Reuben Mouka, said, “We issued a publication that you can refer to. We specified certain deadlines and stipulated that subscribers who do not comply with the directive would be barred. And that has not changed.”
At the last deadline on February 28, 2024, about 40 million lines that were not linked to NIN were barred.
The NATCOM president said before the first deadline, subscribers had appealed to the NCC for a one-month extension.
However, the NCC explained that there was no issue as the process was designed to occur in phases.
According to the president, the Operator’s Consumer Centre stands as the primary location for consumers to complete their registration fully, with data provided there being verifiable.
However, the president noted that telecom agents were bypassing crucial information during the registration process, resulting in incomplete registrations of subscribers.
“For example, during interactions with telecom representatives, some agents fail to collect all required the information from subscribers.
“If a subscriber cannot provide certain details, agents often leave the registration incomplete. Consequently, these incomplete registrations are deemed unverifiable,” he said.
Further, Ogunbanjo noted that NIMC also shares responsibility in this process.
He said the challenges often arise when telecom companies attempt to upload collected data on NIMC’s server, owing to network issues.
“These network difficulties, beyond the control of subscribers, hinder the timely completion of the registration process,” he said.
“NIMC’s inadequate network infrastructure exacerbates the problem. While they intend to accept data uploads, technical issues prevent them from doing so effectively.
“We urge the NCC to address NIMC’s shortcomings, improve their services, and acknowledge that meeting the deadline will be challenging given the current issues,” the president added.
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